Refund Policy

 

At Canada DTF, we prioritize customer satisfaction and strive to provide high-quality DTF transfers that meet the expectations of our clients. This Refund Policy outlines the conditions under which refunds may be issued for our products.

All sales of DTF transfers are final. However, in the event that a product is found to be defective or not as described, customers may be eligible for a refund or replacement. Defective products are defined as those that do not meet the quality standards expected from our manufacturing process, including issues such as misprints, incorrect sizing, or material defects.

To initiate a refund request, customers must contact our customer service team within 14 days of receiving the product. The request should include the order number, a detailed description of the issue, and photographic evidence of the defect. This information is essential for our team to assess the situation accurately.

Upon receiving the refund request, our team will review the information provided. If the claim is validated, customers will be offered a replacement of the product or a full refund of the purchase price. Refunds will be processed using the original payment method and may take up to 7 business days to reflect in the customer’s account, depending on the financial institution.

It is important to note that refunds will not be issued for products that have been altered, misused, or damaged after delivery. Additionally, any dissatisfaction due to personal preference, such as color choices or design selections, does not qualify for a refund.

We recommend that customers carefully review their orders prior to finalizing their purchase to ensure that all specifications are correct. This includes verifying sizes, colors, and design details to minimize the likelihood of issues arising post-purchase.

For any further inquiries regarding our refund policy or to discuss specific concerns, customers are encouraged to reach out to our customer service team. We are committed to resolving any issues promptly and ensuring a satisfactory experience with our products.